This policy applies to River & Branch downloadable website templates and related digital-template products.
Because Dressed Panel is a digital product delivered immediately and cannot be returned after access is provided, purchases are generally final.
If you experience a genuine problem with your purchase, please contact us at admin@riverandbranch.com within 7 calendar days of purchase and include your order reference and a description of the issue.
A refund may be issued when:
you were charged more than once for the same purchase;
you did not receive access to the purchased product and we are unable to provide it;
the product materially differs from what was represented in the listing; or
a verified template defect prevents the product from functioning as described and we are unable to resolve the issue through reasonable support.
Refunds are not provided for:
change of mind after purchase;
deciding not to use the template;
lack of familiarity with Framer or website editing;
failure to review the product requirements before purchase;
Framer subscription or third-party service costs;
customizations or changes made after delivery;
requests for custom design, development, copywriting, or setup services that are outside the included support scope.
For technical issues, please allow us an opportunity to investigate and resolve the problem before a refund is issued.
Nothing in this policy limits any rights you may have under applicable law.